Frequently Asked Questions
Everything you need to know about shopping with Sub-Shop
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we allow changes or cancellations within 60 minutes of purchase. Please contact our customer service team immediately for assistance.
How can I check the status of my shipment?
Once your order is shipped, you can track its progress using the link provided in your shipping confirmation email or by logging into your account on our website.